Continued Care is officially Outstanding!
We are absolutely delighted to announce that Continued
Care has been rated Outstanding following a recent inspection by the Care
Quality Commission (CQC).
Inspectors praised our values and culture,
highlighting the “exceptionally caring and responsive” person-centred care and
highly-motivated, compassionate and kind care workers. They also found that our
managers lead by example and help to promote consistent, high quality care.
Giving an overall rating of Outstanding, they
concluded that our family-run organisation was Outstanding in the areas of
Caring and Well-Led, and Good in the domains of Safe, Effective and Responsive.
Only one percent of organisations in the UK
achieve an Outstanding result from the CQC, and Continued Care was
congratulated by the inspector, who was impressed with their core values. We
were also thanked by the director of North Yorkshire County Council for the
support they offer to the local community.
We couldn’t have achieved this rating without
the amazing work that our staff do every day, and to be rated Outstanding reflects
the care, compassion and support they deliver.
Our director Samantha Harrison said: “I am so
proud of every member of our team. It’s really difficult to achieve an
Outstanding rating from the CQC, so for us to do so is a tremendous achievement
and a real testament to all our staff. We are a fast-paced large agency yet we
still manage to make our service friendly and personal. It is a team effort and
I am very grateful for all their support and commitment.”
The CQC report, published on December 22,
follows a two-day site inspection in early November which included a
comprehensive review of the service. Inspectors interviewed people who use
Continued Care and their relatives, as well as staff from the care and
management teams. They also reviewed care records, policies and procedures, and
obtained views from the clinical commissioning group (CCG), social workers,
health professionals, and the local authority.
In their report, CQC inspectors said that the
company’s values and culture had respect at their heart and were exemplified by
all staff. They said service users described their care workers as “honest,
trustworthy and respectful”, and that managers were “passionate about providing
people with the very best care”. They highlighted “numerous examples of
individual acts of staff kindness, thought and attention to detail, which
enhanced people's wellbeing”. Examples included everything from hanging out
washing or doing some ironing to more specific, personal acts such as a carer picking
daffodils from their garden for a service user whose sight was failing because
the carer had researched that yellow is the last colour to be clearly seen.
The report said that service users and their
relatives were “wholly positive and expressed a high degree of satisfaction
with their care”, while staff spoke enthusiastically about their work and the
organisation's culture and core values.
Managers were praised for developing
staff and making them feel valued, and inspectors highlighted the excellent
relationships that exist between people who use the service, managers and
staff, as well as the culture of openness and honesty.
Samantha added: “Looking to the future, we
intend to continue the momentum, build upon our service and always remember to
ensure our clients get the best care possible.”
To view the full CQC report, click here.
Continued Care provides personal care to
people living at home in the wider Harrogate district, working with older
adults, people living with dementia, younger disabled adults, adults with a
learning disability, and children. For more information, call us on 01423
871 003 or email email@example.com.